Privacy Policy
Effective Date: February 2026
CROWSSTACK LIMITED ("we", "our", or "us") operates technology services including messaging automation and payment infrastructure. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We may collect the following types of information:
a. Information You Provide
- Name, email address, phone number
- Business information
- Account credentials
- Customer data submitted through our platform
b. WhatsApp Business Platform Data
When you use our WhatsApp integration services, we may process:
- Phone numbers
- Message content
- Message metadata (timestamps, delivery status)
- Template data
We process this information solely to provide messaging functionality and related services.
How We Use Information
We use collected information to:
- Provide and operate our services
- Deliver WhatsApp messages on behalf of users
- Improve system performance
- Prevent fraud and abuse
- Comply with legal obligations
- Communicate service updates
We do NOT sell personal data.
Data Sharing & Retention
Data Sharing
We may share information with:
- Meta Platforms (for WhatsApp message delivery)
- Cloud hosting providers
- Security and compliance providers
- Law enforcement if required by law
We do not share data for advertising purposes.
Data Retention
We retain personal data only as long as necessary to provide services and comply with legal obligations. Users may request deletion of their data by contacting us.
Data Security
We implement industry-standard security measures including:
- SSL encryption
- Access control restrictions
- Secure server infrastructure
- Regular security audits
Your Rights & Third-Party Services
Depending on your jurisdiction, you may have rights including Access, Rectification, Erasure, and Processing Restriction.
To exercise your rights, contact us at:
📍Lagos, Nigeria
Third-Party Services
Our services integrate with third-party platforms such as Meta (WhatsApp Business Platform). Your use of WhatsApp is also subject to Meta’s Privacy Policy.
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